Consumers may also submit more specific questions to ®’s Customer Care team at 87 or has developed a detailed set of Frequently Asked Questions (FAQs) below, including how to talk with customers about the Flood Factor™ data.įlood Factor™ is a flood risk visualization tool from the First Street Foundation that is now accessible via an interactive experience on ®.While flood risk assessment is outside the real estate license and training, you can be ready to identify insurance agents, home inspectors and other flood risk professionals who can answer property-specific questions and/or identify options to mitigate risk.In order to determine if there are property-specific issues, clients should consult a qualified professional, such as their local floodplain manager or a licensed surveyor/engineer.Flood Factor™ is a credible diagnostic tool that can help detect high-risk homes but can only provide a strong indication and not proof of flooding issues with a property.As always, avoid making statements beyond your license and training or discouraging customers from considering flood data or insurance.You may also hand the client this brochure, which NAR developed in collaboration with FEMA.has some flood risk and many in FEMA “low risks” zones receive disaster aid and flood insurance claims each year. You can share the facts that every home in the U.S.Real estate professionals are a source of property information, and not flood experts.If you receive Flood Factor™ questions from customers: Flood Factor™ can help by providing consumers with another credible flood risk tool while filling in the gaps on FEMA maps. Because FEMA maps are often outdated and don’t cover most of the United States, many consumers have been buying homes before learning of the risk, resulting in flood-related lawsuits and undermining confidence in home purchases. The feature enables consumers to access comprehensive flood data for each listing, including the FEMA flood zone and a risk score between 1 (minimal risk) and 10 (extreme risk), and to search based on flood risk preference in addition to other filters (e.g., schools, noise, and crime).įlood Factor™ supports NAR policy to provide more accurate flood mapping with full transparency and disclosure. On August 26, 2020, ® announced a new property listing feature called Flood Factor™, an online flood risk visualization tool developed by the First Street Foundation.
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